Terms of Service & Privacy Policy

This Privacy Policy governs the manner in which Igneous Systems collects, uses, maintains and discloses information collected from users (each, "User") of the igneous.io website ("Site"). This privacy policy applies to the Site and all products and services offered by Igneous Systems.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, though it may prevent them from engaging in certain Site-related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system, the Internet service providers utilized and similar information.

Web browser cookies

Our Site may use "cookies" to enhance the User experience. Users' web browsers place cookies on their local disk for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, some parts of the Site may not function properly.

How we use collected information

Igneous Systems collects and uses Users' personal information for the following purposes:

  • To improve our Site:
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service:
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To send periodic emails:
    The email address that Users provide for order processing will be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. When Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, and related product or service information. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We may share personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above, including to joint marketing partners who may send you marketing communications on our behalf or on behalf of other third parties. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. 

Changes to this privacy policy

Igneous Systems has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for changes and how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following our posting of these changes to the policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Site, please contact us at:
Igneous Systems
2401 Fourth Ave. Suite 1600, Seattle WA, 98101
Toll-free: (844) IGNEOUS

Email: info@igneous.io

www.igneous.io

This document was last updated on September 17, 2018.